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4.85 from 700+ reviews · 30-day money-back guarantee · Trusted by 10,000+ customersFree UK delivery over £30

Refund policy

30-day money-back guarantee

Not in love with your NailKind? Tell us within 30 days of delivery and we will refund the product. Email customercare@nailkind.com with your order number and a photo of the product. The guarantee can be used once per customer, and we may ask you to send the product back (we pay the return postage). Full rules: nailkind.com/pages/guarantee. The guarantee is in addition to the return rights below and your legal rights.

Returns & Exchanges

We hope you are delighted with your order. However, if you are not entirely satisfied, or you wish to cancel your order, you may return any item in its original condition for a refund within 14 working days from delivery.

Conditions for Return:

  • Return within 14 working days of delivery or notifying us of cancellation.
  • Items must be returned in original condition.
  • You will be required to arrange and pay for the return of the items unless the goods are faulty or incorrectly delivered.
  • Please ensure you obtain Proof of Postage when returning goods to us.

Important Note: We cannot accept the return of used polishes unless defective. (Used polishes may be covered by our 30-day money-back guarantee instead.)

Refund Process:

  • We will refund the price you paid for the goods within 14 days of receiving your returned goods, or your proof of postage if that comes first, provided you meet the above conditions. If you return your whole order, we also refund your delivery charge, up to the price of our standard delivery.
  • Refunds will be issued to the original payment method (credit/debit card).
  • If you cancel your order but do not return the goods within 14 working days of cancellation, we reserve the right to withhold the refund.

Please Note: We will not provide a full refund if goods show signs of unreasonable use. In such cases, we will notify you that a reduced refund will be offered or you can arrange for the goods to be returned to you within 28 days.

Damaged, Faulty or Incorrect Items:

If your order arrives damaged, faulty or incorrect, we will offer a replacement, exchange or refund once we have checked the problem.

  • Email our Customer Service Team at customercare@nailkind.com as soon as possible (Monday - Friday, 9:30am - 4:00pm, excluding Bank Holidays).
  • Documentation is required before any refund, replacement or return is accepted. Please send:
    • your order number,
    • clear photos or a short video of the problem, with the shade name on the bottle visible,
    • photos of the outer box and packing materials, if the item was damaged in transit,
    • for an incorrect item, a photo of the item you received next to the packing slip.
  • We cannot issue a refund or replacement until we have received this documentation.
  • Please keep the item and packaging until your claim is closed. We may ask you to send it back for inspection. If we do, we pay the return postage.
  • We may decline a claim if the documentation is missing or does not match the order.

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The Returns Process:

To return your order, please follow the steps below:

Before you send anything back, email customercare@nailkind.com with your order number and the items you are returning.

Return the Product:

  • Return the item in its original condition within 14 working days of delivery or cancellation notice.
  • Make sure the parcel is properly sealed.
  • Put your order number inside the parcel, so we can match your return.
  • Keep your Proof of Postage for your records. We cannot accept liability for returned goods lost in transit.

Return Address:

NailKind Returns
c/o Diamond Logistics Ltd
Unit 3c, Henley Business Park
Pirbright Road
Guildford, Surrey GU3 2DX
United Kingdom

 

Processing the Refund:

  • If you have requested a refund, we will process it within 14 days of receiving the returned goods, or your proof of postage if that comes first.
  • You will receive email notification once your refund has been processed.
  • For exchanges or replacements, these will be processed within 7 working days of receiving the returned goods and will be sent via standard delivery.

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Consumer Rights:

This policy does not affect your statutory rights as a consumer under UK law, which apply in addition to this Returns & Exchanges policy.