30-day money-back guarantee

We think you will love NailKind. If a product is not for you, our 30-day money-back guarantee lets you get your money back. Please read the rules below before you make a claim.

The guarantee can be used once per customer.

1. What is covered

• Nail polish, nail care and Gel Wraps bought on nailkind.com and delivered to a UK address.
• Up to 3 products per claim.
• One claim per customer. This also applies per household, delivery address and payment card.

2. What is not covered

• Purchases from Amazon, Faire, salons or other shops.
• Gift cards, free gifts and free samples.
• Trade and Pro programme orders, and products bought to resell.

3. How to claim

• Email customercare@nailkind.com within 30 days of delivery. We use the delivery date in our tracking.
• Send your email from the address you used for the order.
• Include your order number and why the product was not right for you.
• Include a photo of the product with the name on the bottle or box visible, and a photo of it on your nails.

4. Sending the product back

• We may ask you to send the product back before we refund it.
• If we do, we pay the return postage. We will tell you how to send it in our email.
• Please send it within 14 days of our email, with your order number inside the parcel.
• If we ask for the product and it does not arrive, we cannot refund it.

5. Your refund

• We refund the price you paid for the product, after any discount, to your original payment method.
• Delivery charges are not refunded.
• We refund within 5 working days after we approve your claim, or after the product arrives if we asked for it back.

6. When we may refuse a claim

• The claim is made more than 30 days after delivery.
• The order number or photos are missing, or they do not match the order.
• You or your household have already made a claim.
• We see signs of misuse of the guarantee. In that case we may also refuse future orders.

7. Good to know

• Faulty, damaged or wrong items are handled under our return and refund policy, not this guarantee. That policy covers all orders.
• We may change or end this guarantee at any time. Orders placed before a change keep the rules that applied when you ordered.
• This guarantee is in addition to your legal rights as a consumer. It does not affect them.